Online Ordering FAQs

Thank you for visiting our online store. All of our items ship from Southern Ontario and can be delivered across Canada, typically within 5-10 business days (faster to major cities). For international orders outside of Canada, please see our page on International Orders.

At The Growing Connection, we value your privacy and your security while shopping our online store. When you go to checkout, you’ll be redirected to Stripe to complete your transactions. Stripe is a leader in online shopping with easy, secure servers using SSL encryption. You do not need an account in order to checkout – all major credit cards like Visa, Mastercard and American Express are accepted. Please make sure your billing address matches your credit card address.

Frequently Asked Questions

Q. What Payment Methods Do You Accept?
A. We accept payment using Stripe, which accepts all major credit cards including Visa, Mastercard, and American Express.

Q. What Shipping Options Are Available?
A. Regular shipping is included on all of our orders and takes on average between 5-10 business days. For rush orders, please contact us for a quote. Please contact us if you have any questions.

Q. How Much Does Shipping Cost?
A. Shipping rates are determined by size and weight of the shipment and generally start at $20.

Q. How Secure Is My Online Order?
A. Your order is secured using industry-leading data encryption and Secure Socket Layer (SSL) encryption for every transaction to ensure the safety and security of your order. The Growing Connection does not have access to any of your credit card information as this is all handled securely through Stripe.

Q. Do You Have A Return or Refund Policy?
A. Yes. We pride ourselves on curating only the best products for the discerning gardener. If you are not satisfied with your purchase please email us at info@thegrowingconnection.com within 30 days of purchase with your reason and we will issue you a full refund.

Q. Can I Change Or Cancel My Order After It Has Been Placed?
A. If your order has not yet been processed and shipped, please contact us to change or cancel your order. Changes or cancellations after orders have been processed and shipped are not available.

Have a question you don’t see the answer to? Email us at info@thegrowingconnection.com

Policies and Procedures

Our Guarantee
We guarantee all our products will be free of manufacturing defects and provide a 1-year warranty on all of our products. Please contact us if you have any questions.

Your Privacy
We value your privacy. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, except for the purpose of delivering products or services purchased by you. View our full Privacy Policy.

Contact Us

If you have a question, please email us at info@thegrowingconnection.com. Our phone number is 647-454-2279 and you can send us snail mail to 5863 Leslie St., Suite 616, Toronto, ON, M2H 1J8.